POST /v1/tickets/{ticket_id}/close

Close a ticket for good; a closed ticket can’t reopen.

Closes a ticket. A live ticket — open or pending — is solved first, closing its conversation when the account keeps them in step. A closed ticket can’t open again: if the customer writes later, a new ticket starts. A ticket already closed is left as it is.

Needs the tickets:write scope.

Path parameters

Field	Type	Required	Notes
ticket_id	string	Yes	The ticket’s id.

Request

cURL

curl -X POST "https://api.fireflo.au/v1/tickets/b84f2c10-5e7a-4c3d-9a61-0f2d7e9c4a18/close" \
  -H "Authorization: Bearer $OMNI_API_KEY"

Response

200 OK — the ticket as it is now. A ticket.closed webhook event follows — after ticket.solved when it was live.

{
  "id": "b84f2c10-5e7a-4c3d-9a61-0f2d7e9c4a18",
  "number": 1042,
  "subject": "Order A-1042 not delivered",
  "status": "closed",
  "priority": "high",
  "assignee": {
    "name": "Priya Nair",
    "email": "[e-mail]"
  },
  "category": {
    "id": 4,
    "name": "Delivery",
    "colour": "info"
  },
  "contact": {
    "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
    "name": "Asha Rao",
    "phone": "[phone]"
  },
  "conversation": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
  "source": "inbound",
  "handled_by": "human",
  "resolution": "human",
  "summary": "",
  "opened_at": "2026-10-06T09:02:17+05:30",
  "first_response_at": "2026-10-06T09:08:40+05:30",
  "last_activity_at": "2026-10-06T12:02:10+05:30",
  "solved_at": "2026-10-06T12:02:10+05:30",
  "closed_at": "2026-10-06T12:02:10+05:30"
}

Errors

Every refusal is {"error": {"code", "message", "field"}}; field is there when one input is at fault.

Status	Error code	When
404	not_found	No ticket has that id on this account.
404	module_off	The account’s plan doesn’t include Tickets.
403	scope_missing	The key doesn’t have the tickets:write scope.

Any request can also be refused for its key, its account or its rate (key_required, invalid_key, account_suspended, plan_excludes_api, address_not_allowed, rate_limited); see the overview.