Batteries

What a battery is, the six batteries OMNI offers, and which channels each one works with.

A battery is an optional add-on to FireFlo OMNI. The channels — SMS, WhatsApp, RCS and Voice — work on their own. A battery adds to them: AI agents that answer customers, a shared calendar, a product catalogue, and so on.

A battery is turned on by your plan. When your plan includes it, its screens appear in the panel and its features join the channels you already have. When your plan does not include it, OMNI behaves exactly as if the battery were not there — nothing half-works, and nothing changes in how your channels behave.

To see what your plan includes, open Settings → Plan. To add a battery, ask your account owner, your reseller or FireFlo at [e-mail]. See Plan and modules.

The six batteries

AI Agents

Sales and support agents on your own AI key. They plan, ask for approval where you say so, reply on WhatsApp and SMS, and step back when a person takes over. Includes Knowledge.

Calendar

A shared calendar, booking types, team hours and time off, reminders on WhatsApp and SMS, and an online booking page.

Catalogue

Products with prices, stock and pictures, sets, sync to your WhatsApp catalogue, product messages and orders.

Customer data

Audiences, traits, duplicates and merging, consent per channel, the preference page and events from your website and server.

Pipelines

Pipelines and deals on a board or a list, a page for each deal, stages and a record of every change.

Tickets

Each Inbox conversation split into tickets — one per problem — with status, priority, categories and settings.

On the plan, some batteries carry a different name:

Battery	Shown in the plan as
AI Agents	AI agents
Calendar	Appointments
Catalogue	Catalogue
Customer data	Customer data
Pipelines	CRM
Tickets	Tickets

Which channels each battery works with

A battery uses only the channels your account has set up. This table shows what each battery adds on each channel today.

Battery	SMS	WhatsApp	RCS	Voice
AI Agents	Agents reply by SMS using your DLT templates; ask for a new template when none fits; workflows; reminder stories; questions about a broadcast	Agents reply in free text inside the 24-hour window and with approved templates outside it; ask for new templates; workflows with reply buttons; reminder stories; questions about a broadcast	Questions about a broadcast. Agents do not reply on RCS, because RCS carries approved templates rather than typed text	—
Calendar	Reminders and confirmations; the online booking code	Reminders and confirmations with Confirm, Reschedule and Cancel buttons; a list of free times to tap; the online booking code	—	—
Catalogue	Products as names and prices with a link to your public catalogue page; a catalogue link in broadcasts	Products pushed to your WhatsApp catalogue; product cards and lists customers can order from; carts become orders	Products as names and prices with a link to your public catalogue page	—
Customer data	Consent per channel; opt-in for marketing; your own stop and start words; the preference page; audiences; traits	Consent per channel; opt-in for marketing; your own stop and start words; the preference page; audiences; traits	Consent per channel; opt-in for marketing; your own stop and start words; the preference page; audiences; traits	Voice appears in consent and on the preference page, so someone can stop calls without stopping messages
Pipelines	Messages on a deal’s timeline; a contact’s deals beside their thread	Messages on a deal’s timeline; a contact’s deals beside their thread	Messages on a deal’s timeline; a contact’s deals beside their thread	—
Tickets	A conversation becomes tickets	A conversation becomes tickets	A conversation becomes tickets	—

Without Customer data, a STOP reply stops every channel at once. With it, someone can stop marketing on one channel and keep the rest. See Customer data.

Batteries work together

Each battery stands on its own, and adds a little more when others are on too:

• With AI Agents, Calendar, Catalogue and Tickets each give agents new actions and new workflow blocks — booking appointments, pitching products, setting a ticket’s status.
• With Pipelines, an order from a WhatsApp cart can open a deal.
• With Tickets, an agent’s hand-over leaves a summary on the ticket, and solved tickets suggest new FAQs for Knowledge.
• With Customer data, an audience can be the recipients of a broadcast or start an agent’s workflow.

Who may use a battery

Each battery has its own permissions, given to roles on the Roles screen under Settings → Team. The roles OMNI starts with get sensible defaults, described on each battery’s page; an Owner or Admin can change them. See Team and roles.